Responsible Gaming
Gaming Should Be Entertainment
Online gaming should only ever be viewed as a form of entertainment, not as a way to earn money or solve financial problems. If you find yourself gambling to make money or recover losses, this may be a sign of problem gambling. Always gamble within your means and only with money you can afford to lose.
Age Verification
In New Zealand, you must be 18 years of age or older to participate in online gaming and gambling activities. If you are under the legal age, you must not access or use gaming platforms. We take age verification seriously and reserve the right to verify your identity at any time.
Warning Signs of Problem Gambling
If you recognise any of the following warning signs in yourself or someone you know, support is available:
- Spending more time or money on gaming than intended
- Chasing losses by continuing to gamble to recover money lost
- Hiding gambling activity or lying about the extent of your gaming
- Gambling with money intended for essential expenses (rent, bills, food)
- Experiencing mood swings or irritability when not gambling
- Neglecting family, friends, work, or other responsibilities
- Using gaming to escape problems, stress, or negative emotions
- Borrowing money to fund gambling activities
- Feeling unable to control or stop gambling
- Experiencing financial difficulties as a result of gambling
Self-Help Tools & Controls
Most responsible gaming platforms, including Roobet, offer tools to help you maintain control:
- Deposit Limits: Set a maximum amount you can deposit within a specific timeframe
- Loss Limits: Set a maximum amount you are willing to lose
- Reality Checks: Receive reminders of how long you have been playing
- Session Limits: Set a maximum duration for gaming sessions
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing gaming platforms
- Account Closure: Request permanent closure of your account
We encourage you to use these tools proactively. Contact Roobet's customer support for assistance in setting up any of these controls.
Support Organisations in New Zealand & Beyond
If you are struggling with problem gambling, confidential support is available. Here are trusted organisations:
New Zealand
- Problem Gambling Foundation (PGF)
Phone: 0800 664 262 (free, 24/7)
Website: www.pgf.nz
Email: info@pgf.nz - Gambling Helpline
Phone: 0800 654 655 (free, confidential)
Website: www.gamblinghelpline.co.nz
International Support (for residents in other regions)
Need Help?
If you or someone you know is struggling with problem gambling, please reach out for help today. Support is confidential, free, and available 24/7 in New Zealand through the Problem Gambling Foundation or Gambling Helpline. There is no shame in seeking assistance – many people recover and go on to enjoy healthier relationships with gaming.
Remember: Gambling should be fun. If it stops being fun, stop gambling and seek support.